Strong Communication

The ability to communicate effectively is the hallmark of a good construction company. From the first contact, your contractor should answer your inquiries quickly and dispatch a representative to your location efficiently. Internal communication is as valuable as external communication, which means messages delivered to one person at the company should carry over to all involved parties. If you find yourself repeating the same information, again and again, be wary. The method of communication is important as well. The most modern contractors are available through electronic means of communication as well as in-person and over the telephone. The use of modern project management software with built-in email functionalities makes timely responses to email and text inquiries possible. To streamline the experience, the best contractors will often set up a single point of contact for the customer. You should never be left wondering who to talk to when an issue comes up in the project.

Extensive Experience Experience makes a difference. Contractors learn on the job. The most experienced contractors have perfected their processes over time to limit errors and ensure a satisfying customer experience. There are many ways to gauge contractor experience.

While most long-time contractors will be upfront about their many years on the job, you can also gauge experience by viewing the contractor’s portfolio or by checking their references. Established contractors will have years of photos and references for nearly every type of project.

Why does licensure matter?

Contractors in Connecticut are required to be licensed by the Department of Consumer Protection. The best contractors legitimize their business by following all local and state laws.

They get permits when permits are required, are familiar with local building codes, and follow those codes to the letter. A contractor who is licensed is also required to hold insurance, to protect customers from issues that could come up on the job.